Refund Policy
Last Updated: January 1, 2026
This Refund Policy explains the circumstances under which we process refunds for our Udyam Registration consultancy services.
1. Refund Eligibility
✓ Full Refund Cases
- We cannot process your application due to technical issues from our end
- Government portal is permanently unable to accept your registration
- Duplicate payment made by mistake
- You cancel within 30 minutes of payment (before processing)
- We miss our 24-hour SLA without valid reason
⚠ Partial Refund Cases
- Work begun but not completed - 50% refund based on stage
- Cancellation after consultation call - 30% consultation charge deducted
✗ No Refund Cases
- Application already successfully submitted and certificate delivered
- Incorrect information from your side leading to rejection
- Cannot complete Aadhaar OTP verification from your side
- Aadhaar not linked to current mobile
- Refund request after 30 days of payment
2. Refund Process
- Request: Email refunds@yourdomain.com with your transaction ID
- Review: We review within 2 business days
- Approval: If approved, refund initiated within 3 business days
- Credit: Amount credited to original payment method within 5-7 business days
3. Refund Timelines by Payment Method
- Credit/Debit Card: 5-7 business days
- Net Banking: 3-5 business days
- UPI: 1-3 business days
- Wallet: 1-2 business days
4. How to Request a Refund
Email refunds@yourdomain.com with:
- Your full name and mobile number
- Transaction ID / Payment reference
- Date of payment
- Reason for refund request
5. Non-Refundable Charges
- Payment gateway charges (2-3% deducted by payment processor)
- Consultation fees where phone consultation was provided
- Certificate courier charges (for print and delivery services)
6. Dispute Resolution
- Escalate to grievance officer at grievance@yourdomain.com
- Request review within 15 days of initial refund decision
- Seek resolution through consumer forums as last resort
7. Government Portal Rejection
If the portal rejects your application due to information YOU provided, we will:
- Notify you immediately about the rejection reason
- Correct the details and resubmit at no additional charge (one time)
- Nominal correction fee for repeated corrections
8. Contact for Refunds
- Email: refunds@yourdomain.com
- Phone: +91 XXXXX XXXXX (10 AM - 7 PM, Mon-Sat)
- Response Time: Within 2 business days